In today's world, genuine customer loyalty and affinity can only be assured through a digitally managed interaction between brick & mortar businesses and their online environment. Critizr is the only global customer feedback platform with a local focus (a POS-first philosophy). As a result, critizr is setting new standards in customer engagement with the fusion of the local customer interaction at the point of sale with all global and local social media channels and platforms, such as Facebook and GoogleReviews.
Capturing, measuring, evaluating and addressing the satisfaction and needs of customers on a local level and in real time helps companies to continuously improve and to deliver the best possible shopping experience for their customers. There are over 20 feedback channels available for companies to gather data, ranging from post-purchase emails, interactive terminals, to collecting reviews on popular review sites like TripAdvisor, social media, and SMS. Customers can either be actively solicited for their feedback, or be encouraged to provide feedback spontaneously.
With Critizr and our agile and use-case driven, human centered design data crunching approach, we can implement your customer-relevant feedback scenarios.
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